Job Details
Call Center Associate
2024-11-13 perpetual labor sourcing Fort Smith,AR
Description:
Equal Opportunity Employer
- Position Title: Call Center Associate
- Position Location: Fort Smith, Ar
- Managing large amounts of inbound and outbound calls in a timely manner.
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization's service and product information.
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues, and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up on complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating, and coordinating with internal departments.
- Other duties as assigned.
Equal Opportunity Employer