Job Details

Front Desk Agent

Cherokee Casino Roland is seeking an energetic Front Desk Agent to join our hotel team! As a Front Desk Agent, you are the first point of contact for our hotel guests and a key part of their stay. You will be responsible for a wide range of duties, from handling reservations and check-in/check-out processes to answering guest inquiries and providing information about our resort and local attractions. This role requires a professional and friendly demeanor, strong communication skills, and the ability to work efficiently to ensure a smooth and pleasant experience for every guest.

Responsibilities

• Provide prompt, accurate, and efficient check-in, check-out, and reservation services to all guests and callers.
• Record reservations received verbally or in writing and enter them into the hotel computer system. Quote room rates and availability, and process or cancel reservations following established procedures.
• Answer all Front Desk telephone calls promptly, routing calls and providing assistance or information as needed. Communicate and coordinate closely with other departments, including Housekeeping, Group Sales, and VIP Services, to ensure guest needs are met.
• Process accurate cash and credit card transactions.
• Inform guests about all required information and answer questions regarding the resort and local area attractions. Promote the hotel/casino and all its services and facilities.

Qualifications

• High School Diploma or General Education Degree (GED) and at least 1 month of guest service experience.
• Strong written, communication, and computer skills.
• Working knowledge of Microsoft Office products.
• Ability to handle cash and credit card transactions accurately.
• A professional, friendly, and helpful demeanor.
• Requires lifting objects up to 50 lbs and standing for long periods.
• Flexibility to work varied shifts, including weekends and holidays, in a setting that may include exposure to second-hand smoke and crowd noise.

About Us

For more than two decades, Cherokee Casino has been Oklahoma's premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality.

Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.

Benefits

• Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).
• Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
• Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.
• And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.

About the Team

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment. Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operates a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

Step into a world of possibilities:

• Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms.
• Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
• Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
• Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.

More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.