Job Details

Job Purpose & Scope

Responsible for performing complex fraud incident investigations and case management, including collaboration with internal and external stakeholders to mitigate and recover loss to the Bank.

• Performs fraud incident management for instances described within the Banks Fraud Risk Management Program.
• Performs complex fraud investigations derived from escalated fraud alerts and other various sources, such as branch personnel or law enforcement.
• Conducts complex fraud investigations and link analysis that may include multiple subjects, incidents, and jurisdictions.
• Keeps management apprised on the status and progression of assigned complex fraud cases.
• Leads, trains, mentors, and/or coaches team members.
• Conducts fraud awareness training for employees, customers, or the public, as needed.
• Supports Fraud Risk Management on retail training and operations with training initiatives.
• Supports management by completing special projects and other duties as assigned.
• Develops and maintains professional working relationships with local law enforcement and peer bank fraud professionals.
• Investigates possible elder abuse and reports to the appropriate groups.
• Works with operations and front-line employees to protect customer information and prevent fraud.
• Forms initial determinations regarding additional actions to be taken and recommends possible SAR filings to management and/or the AML Investigations team, in accordance with policies.
• Works with law enforcement to resolve fraud incidents and represents the Bank in court proceedings as required.
• Regularly exercises discretion and judgment in the performance of essential job functions.
• Maintains good punctuality and attendance.
• Follows Bank policy, procedures, and guidelines.

• Knowledge of banking laws and regulations.
• Ability to prepare and provide comprehensive investigative reports to law enforcement for criminal prosecution, including the collection, preparation, and preservation of evidence.
• Ability to effectively conduct complex investigations and link analysis.
• Effective communication skills, both verbal and written.
• Ability to work independently with minimal supervision.
• Willingness to continuously build knowledge and skills.
• Ability to work effectively in a team environment.
• Ability to mentor and train other team members.
• Ability to maintain confidentiality and integrity.
• Ability to speak clearly and persuasively in positive and negative situations.
• Ability to read and analyze data to identify fraudulent/suspicious activity.
• Ability to complete tasks accurately and efficiently.
• Ability to manage several tasks simultaneously and learn quickly.
• Effective communication skills with all levels of management.
• Ability to deal with frequent change, delays, and unexpected issues.
• Willingness to travel on company business, including occasional overnight or extended travel.
• Ability to work extended hours to meet deadlines.
• Proficiency in using computers and Microsoft Office applications, including Word, Excel, and Outlook.

• Bachelors degree or equivalent work experience.
• Minimum of four (4) years of experience in fraud investigations, bank security, loss prevention, or Bank Secrecy Act reporting.
• Experience providing court testimony in fraud-related cases.
• Certification in a relevant discipline (e.g., CFE, CFCI, CAMS) or willingness to obtain such certifications.

Operate standard equipment and technology used in a business environment, with or without accommodations.

This description is not exhaustive; other duties and skills may be added or changed at management's discretion.

Bank OZK is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic. Member FDIC.