Job Details

divh2Customer Service Specialist/h2pThis position performs a variety of routine and advanced duties in support of growth, service goals and profitability for Field Sales within a Branch. Performs routine and advanced duties in support of agents and other personnel. Provides service support for existing insureds and members. Assists in the sale of insurance products, and provides other insurance support services. Reviews and completes documentation for business written in an office. Provides information to members regarding memberships and insurance./ppJob Duties/pulliProvide professional customer service to members and insureds. Provide service and information to members regarding memberships and insurance./liliProvide service to walk-in and telephone members seeking insurance services. Sell memberships and assist in the sale of insurance to prospective insureds. Assist members with changes to existing policies or memberships, renewals, and provide information regarding billing. Accept payments on membership and insurance. Verify insurance coverage for lien holders and leasing companies. Provide binders as requested. Perform typing and other administrative duties, including, but not limited to; letters, forms, cards, rush escrows and evidence of insurance./liliDevelop insurance leads for office sales agents and life specialists./liliCommunicate positively and effectively with all staff. Maintain and open and positive relationship with management./liliProvide service support for both management and sales and life agents. Engage in cross selling opportunities./liliResolve member and insured related problems using discretion and independent judgment. Refer issues which require more authority to appropriate level./liliService work tends to be routine and described within sales and underwriting guidelines./liliHas skill set necessary to handle most complex transactions and basic complaints./liliComplex complaints may be referred to higher level Insurance Specialists or Sales Management for handling./li/ulpQualifications/pulliHigh School GED Required/lili1-3 years Customer service Preferred/liliModerate proficiency in data entry required./liliModerate Microsoft Word and Excel skills preferred./liliAdvanced customer service skills preferred./liliProperty and Casualty/Solicitors License required./liliProperty and Casualty Insurance License, valid in selling state - Issued by State within 1 Year Required/li/ulpRemarkable benefits: Health coverage for medical, dental, vision 401(K) saving plan with company match AND Pension Tuition assistance PTO for community volunteer programs Wellness program Employee discounts (membership, insurance, travel, entertainment, services and more!)/ppAuto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value./ppAAA is an Equal Opportunity Employer/p/div