Job Details

Description

Designs for Health is an industry-leading and rapidly growing manufacturer and distributor of nutritional supplements offered primarily through health care practitioners. By providing comprehensive support through our extensive product line, ongoing clinical education, and practice development programs, Designs for Health helps practitioners realize successful health outcomes for their patients. The company has two manufacturing plants and four distribution centers in the United States and its products are distributed in five continents.
Position Overview Our Customer Experience Reps provide exceptional communication and high-level customer management by going above and beyond to bring forth professional, courteous, and efficient service. This position will manage the various process tasks for the customer and proactively communicate throughout while providing best-in-class service. You will utilize your strong problem-solving skills to effectively handle situations that arise with dissatisfied customers. Hours: Monday through Thursday, 11:30am - 8pm EDT and Fridays, 8:30am - 5pm EDT Essential Job Duties

• Builds positive and sustainable relationships and trust with customers through open and interactive communications.
• Ensures the efficient, accurate and timely completion of all customer requests including order entry ensuring customer satisfaction and retention.
• Responds to a high volume of incoming calls utilizing effective listening and communication skills to identify customer problems, needs, and opportunities.
• Resolves customer inquiries, concerns and complaints via phone, email, mail, or social media; provides appropriate solutions and alternatives; follows through to ensure resolution.
• Follows communication procedures, guidelines, and policies.
• Tracks and follows up on all customer requests in a timely manner.
• Monitor Sales Order Status report to ensure on time shipments.
• Attend and complete top ten product training.
• Enroll and complete DSS program within first six months of role
• Inform customers of monthly deals and product of the month set by management.
• Liaise with sales representative on follow up requests for educational purposes.

Requirements

• High School diploma or equivalent
• One-year minimum customer service experience.
• Typing speed of 40 WPM minimum for efficiency.
• Proficiency in the use of MS Word, Excel, Outlook, Access, and Email.
• Order entry experience.
• Call center experience.

Competencies

• Ability to multi-task, prioritize, and utilize time management capabilities in a fast-paced environment.
• Exceptional customer service focus and skills.
• Excellent interpersonal, written, and communication skills.
• Strong organizational, administrative, and time management skills.
• Outstanding work ethic
• Punctuality
• Ability to retain codes for multiple products.
• Problem analysis and problem-solving ability
• Adaptability to change
• Attention to detail
• Possess a helpful, friendly, positive, and service oriented attitude.
• Ability to successfully work under pressure.
• Multiple platform usage
• Foundational negotiation, and problem-solving skills.
• Exceptional communication skills including strong phone contact handling skills and active listening.
• Foundational product knowledge with the ability to learn and retain codes for multiple products.
• Ability to work under pressure.
• Ability to tactfully handle stressful and difficult situations.
• Able to meet strict deadlines while maintaining attention to detail and accuracy of work.
• Ability to make decisions independently based on established policies, procedures, and guidelines.
• Posses a helpful, friendly, and service oriented attitude.
• Maintains error rate (6 or less/month)

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool, as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PrivacyYour application for this position is subject to Designs for Health's Privacy Notice for Job Applicants and Workforce Members. Designs for Health does not sell your personal information, nor does Designs for Health share it for purposes of cross-context behavioral advertising. Our Commitment to Diversity, Inclusion & Belonging Designs for Health is an equal opportunity employer. We welcome diversity and are committed to creating an inclusive environment where all employees can grow and thrive. Our employees form meaningful and often life-long connections while working at Designs for Health. We are all passionate about our mission of designing a well world, together. #LI-MF1