Job Details

Community Health Systems - - Responsibilities: Completes accurate patient appointment scheduling across multiple clinics, depending on assignment; Receives inbound communication from clinicians, patients, and staff via phone, text, email, and/or call center platforms to address scheduling needs; Assesses caller needs to identify urgent clinical matters for immediate warm transfer to clinic staff; For non-urgent requests (refills, clinical questions), accurately documents and route communications to the appropriate staff via the EMR; Verifies patient demographics and insurance information, ensuring compliance with applicable requirements