Job Details

We are looking for a dynamic HVAC Service Manager whose top priorities are delivering industry, leading customer satisfaction and driving strong revenue growth. This role requires a motivated, service-focused leader who can elevate the customer experience, optimize technician performance, and improve operational efficiency. If you thrive on coaching teams, solving problems, and helping a service department grow, you're the perfect fit.

Position Overview

The HVAC Service Manager will lead the service team with a relentless focus on two key outcomes:

• Exceptional customer satisfaction through outstanding communication, follow-through, and quality workmanship.
• Consistent revenue growth through training, process improvements, and customer-focused service strategies.

You will manage daily service operations, mentor technicians, and ensure that every customer interaction reinforces trust, professionalism, and long-term value.

Key Responsibilities

Customer Satisfaction

• Set and enforce high service standards to ensure world-class customer experiences.
• Resolve customer issues quickly, professionally, and completely owning the follow-up process.
• Monitor customer feedback and drive continuous improvements to satisfaction scores.
• Train technicians on communication, professionalism, and customer engagement.

Revenue Growth

• Increase gross top-line revenue through service excellence, training, and strategic leadership.
• Strengthen technician performance in diagnostics, efficiency, and value-based recommendations.
• Implement processes that improve close rates, reduce callbacks, and enhance service quality.
• Track departmental KPIs and use data to guide improvements and maximize profitability.

Team Leadership & Development

• Hire, lead, motivate, and retain a high-performing HVAC service team.
• Provide ongoing training in technical knowledge, communication, and sales skills.
• Maintain a positive, accountable, and high-energy team culture.
• Stay current on new products, technologies, tools, and best practices.

Operational Management

• Oversee daily service operations with a customer-first mindset.
• Handle technician support, scheduling, and high-volume workflow management.
• Process and manage payroll through ServiceTitan with 100% accuracy.
• Ensure safety, compliance, and efficiency across all service activities.

Required Qualifications

• 5+ years of hands-on HVAC technical experience.
• 2+ years in a management role.
• Proven success in driving both customer satisfaction and revenue growth.
• Strong ability to lead technicians and manage high-demand service operations.
• Excellent communication skills with a customer-first, high-energy attitude.
• Strong sales mindset with the ability to train technicians on value-based recommendations.
• Advanced computer skills: Microsoft Office Suite, Teams, and ServiceTitan.
• Up-to-date knowledge of HVAC technologies and products.
• Valid driver's license.
• Ability to pass background check and drug screen.
• Ability to work outdoors when needed.

Preferred Traits

• Passionate about improving customer experiences.
• Results-driven with a focus on growth and continuous improvement.
• Organized, dependable, and able to manage multiple priorities.
• Strong leadership and coaching mentality.

Benefits

• Competitive salary + performance bonuses
• Health, dental, and vision benefits
• Paid time off & holidays
• 401K
• Ongoing professional training and advancement opportunities